Return Policy

If you have not used or unboxed your product you are eligible for a refund. Abyss Battery must receive the items you wish to return within 30 days of purchase. If we do not receive your battery with in the time frame a refund will not be issued. Once we receive the items with in the 30 day time frame your refund will be processed. The customer is liable for all shipping expenses and a 20% restocking fee. Abyss Battery values our commitment to excellent customer service and it is our top priority. 

To start a return, you can contact us at info@abyssbattery.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.